Holding events at your sports complex is a great way to bring in revenue. Events are different from your normal day-to-day routines, so you need to properly train your staff to handle them. Today in the Sports Facilities Management blog, we’ll talk about what you need to do to get your staff ready for events.
Prepare Them for Crowds
Explain to your employees that they’ll be getting a lot more foot traffic coming through the facility. Make sure they know that everything will be relatively the same, the volume is simply higher than average when an event is happening. Your staff’s roles may not change, but it is important to monitor the crowds and the compliance with your standard rules in place.
How to Deal with Problems
Your staff may encounter a conflict or problem during an event, this is not out of the ordinary, but your staff should feel trained and empowered to resolve the issue. It is important to have a process in place for problem-solving. Ensure your staff is trained on the process before the event occurs. If your employees know what to do in a crisis well in advance, they will be more equipped to handle any scenario that can occur during a busy event.
Make Sure They’re Properly Equipped
Before any large event, make sure your employees have the tools they need to succeed. If the event is going to be busy, make sure you have enough staff on hand to prevent fatigue and overwhelming your team. Make sure there’s enough cash in the register to handle the higher volume of transactions. Getting your facility ready will put your employees at ease and show them that they’ll be prepared for a big crowd.
Run Through Potential Situations
Before the event you can run through some potential situations your employees may encounter when the event is happening. By running through test scenarios, your employees will get more comfortable with the situations they might be confronted with and know how to deal with them when the time comes.
Choose Sports Facilities Management
If you’re looking to outsource your management and staffing for your recreation center or sports complex, Sports Facilities Management is your solution. We can provide the staff and management your facility needs. Contact us today for more information about our staffing solutions and to see how we can help your sports complex.